Privacy Policy

Last Updated: October 9, 2026

1. Introduction

BathRichmond runs this website to help Richmond homeowners find licensed, insured professionals for bathroom projects. When you ask for an estimate you are trusting us with personal details, so this page explains what we collect, why we collect it, and who gets to see it. By using the site or calling the number listed on it, you accept the practices described here.

2. Data Collection

We gather information in three ways:

  • What you tell us. When you fill in a form or reach out, we receive your name, phone number, the service you are asking about, and any note you decide to add.
  • Phone calls. Calls to our number may pass through a telephone and call-tracking service. It can log the caller’s number plus the date, time, and length of the call, and it may record the conversation.
  • Technical data. Your IP address, browser and device type, the pages you open, the site that sent you here, and your approximate location. Cookies and tools such as Google Analytics collect most of this.

3. Data Usage

Here is what we do with the information:

  • Reply to your request and arrange a free estimate
  • Pass your project details to local professionals who may be able to do the work
  • Reach you by phone, text, or email about that request
  • Keep the website secure and running properly
  • See which pages and calls are getting used so we can improve them
  • Meet legal requirements and prevent fraud or abuse

4. Sharing Your Information

Our service only works if the right professional hears about your project. For that reason, we share your request, including your name, phone number, and project details, with independent service providers who may contact you about it.

We also rely on companies that help us run the site and the business, such as web hosting, email delivery, analytics, and telephone services. They get only what they need to do that job. We may disclose information if the law requires it, if it is needed to protect our rights, or as part of a sale or transfer of the business. We do not sell your personal information to data brokers.

5. Calls and Text Messages

By giving us your phone number, you agree that we, and the independent providers handling your request, may call or text you about your project. Standard message and data rates may apply. You can opt out whenever you like: tell the person who contacts you, reply STOP to a text, or use the contact details at the bottom of this page. Agreeing to be contacted is never required to buy anything.

6. Cookies and Tracking

Cookies are small files that a website saves in your browser. We use them, along with similar tools, to remember settings and to understand how visitors move through the site. Our analytics come from Google Analytics, which follows Google’s own privacy terms. You can block or delete cookies in your browser settings, and Google offers an opt-out add-on for analytics. Keep in mind that blocking cookies can stop parts of the site from working as expected.

7. Your Rights

You can ask us what personal information we hold about you, ask us to correct it or delete it, and ask us to stop contacting you. People in Virginia and some other states have extra rights under local privacy laws. To make a request, use the contact details below. We may need to confirm who you are before we act on it.

8. Data Security and Retention

We use sensible technical and administrative safeguards to protect your information, but no website or online transfer can be guaranteed completely secure. We keep personal information only for as long as we need it for the purposes above, or for longer if the law requires.

9. Children’s Privacy

This website is meant for adults. We do not knowingly collect information from anyone under 13. If you believe a child has sent us personal information, contact us and we will delete it.

10. Third-Party Links

Some pages may link to other websites. We do not control those sites and cannot speak for how they handle your information, so please read their policies when you visit them.

11. Policy Updates

We may revise this policy from time to time. The date at the top shows the latest version, and continuing to use the site after a change means you accept the updated policy.

12. Contact Information

Questions about this policy, or a privacy request? Reach us here:

BathRichmond
Serving Richmond, VA & surrounding areas
Phone: +1 (804) 666-2865
Contact form: https://bathrichmond.com/contacts/